Your personal information
The information we learn from customers helps us to personalize and continually improve our customer service while developing ways to improve your shopping experience at www.easypuff.co.za. Following is some of the information we gather from our users.
• The information you provide us: When you complete a Customer Profile Form online or communicate with us via e-mail, letter, fax or phone, we receive and store the information you've provided. This information is basic, including name, address, phone, fax and cell phone numbers, e-mail address and business information (if applicable). We use this information that you provide for such purposes as responding to your requests, communicating with you and customizing future shopping for you.
Does easypuff.co.za share the information it receives?
Under no circumstances will we ever give away or sell your personal information to anyone else for any reason whatsoever, without prior written approval from yourself. Any information we gain through our use of customer polls, surveys, cookies, session tracking or anything else, is used internally and for the sole purpose of providing you better service. If you are on our mailing list and you ask us to remove you, we will do so immediately and will not attempt to sell your information. As we do with our own, we respect your privacy.
Information about our customers is an important part of our business, and we are not in the business of selling it to other companies. We share customer information only as described in this statement and with subsidiaries of easypuff.co.za with controls that are either subject to this Privacy Notice or follow the practice at least as protective as that described in this Notice.
How secure is information about me?
Are children allowed to use easypuff.co.za?
No! Our products are only sold to adult smokers, 18 years or older. Easypuff.co.za does not intentionally collect or solicit personal information from or about children or anyone under the age of 18. If we discover we have received any information from an individual under the age of 18 and in violation of this Policy, we will delete that information immediately. If you believe easypuff.co.za has any information from or about anyone under the age of 18, please contact us.
Conditions of use, notices, and revisions
If you choose to visit easypuff.co.za, your visit and any dispute over privacy are subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the laws of South Africa. If you have any concern about privacy at easypuff.co.za, please contact us with a thorough description, and we will try to resolve it.
Because our business changes constantly, our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our Web Site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Terms and Conditions
Welcome to easypuff.co.za – In visiting this website, you agree to accept the following terms and conditions. Please read each section carefully. To fully understand the conditions and business practices of EasyPuff and your guidelines to conduct business with us, please review our Privacy Notice.
Anytime you send EasyPuff an e-mail or log in to our website at easypuff.co.za, you are communicating with us in an electric format. This gives EasyPuff the permission to communicate back to you in the same electric format, either by e-mail or text written on our website. With this, we both mutually agree that any contracts, agreements, disclosures or notices, or any other communication that is provided to you by easypuff.co.za satisfies all legal notification requirements.
All content included on this site, such as text, graphics, photos, logos, button icons, images, audio clips, digital downloads, data compilations, are protected by South Africa and International copyright laws. No portion of the information on this website may be copied or reproduced in any form, or by any means without prior written permission from EasyPuff. Users or visitors are not permitted to modify, distribute, publish, transmit, copy or create derivative works of any material found on this site or any EasyPuff publication for any public, private or commercial purpose.
Compliance with Applicable Laws; Export Control Laws
Visitor or user access to the easypuff.co.za is governed by all South African laws. All information available on easypuff.co.za is subject to the laws of South Africa
EasyPuff and other easypuff.co.za graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks.
Patents are pending for the EasyPuff device and its components.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. EasyPuff only sells to smoking adults, 18 years or older, who own and can purchase with a credit card. If you are under 18, easypuff.co.za and its affiliates will refuse service, terminate all of your accounts, remove or edit content, or cancel orders immediately.
Risk of Loss
All items purchased from easypuff.co.za or from the EasyPuff offices or sales/distribution agents are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.
EasyPuff.co.za and its affiliates attempt to be as accurate as possible when posting content.
Except where noted otherwise, the prices displayed for EasyPuff products represent the full suggested retail price listed on the product itself. Where an item is offered for sale by one of our merchants, independent sales representative or distribution agents, the price may be provided by that merchant. With respect to items sold by easypuff.co.za, we cannot confirm the price of an item until you register online and complete an online order form. Please note that this policy applies only to EasyPuff products sold on the easypuff.co.za website and shipped by EasyPuff or its affiliates. If a third-party site quotes prices different from the easypuff.co.za website, your only remedy is to contact the third-party site to settle any dispute.
Disclaimer of Warranties and Limitation of Liability
This Site and all information, content, materials, products, software and services included on or otherwise made available to you through this Site are provided by easypuff.co.za or its affiliates on an "as is" basis unless otherwise specified in writing. EasyPuff.co.za and its affiliates make no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products, software or services included on or otherwise made available to you through this Site, unless otherwise specified in writing. You expressly agree that your use of this Site is at your sole risk. To the full extent permissible by applicable law, easypuff.co.za and its affiliates disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Easypuff.co.za and its affiliates do not warrant that this Site; information, content, materials, products, software, or services included on or otherwise made available to you through this Site; their services; or email sent from easypuff.co.za are free of viruses or other harmful components. Easypuff.co.za and its affiliates will not be liable for any damages of any kind arising from the use of this Site or from any information, content, materials, products, software or services included on or otherwise made available to you through this Site, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing. Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. EasyPuff reserves the right to change any and all content contained on this Site at any time without notice.
By visiting easypuff.co.za, you agree that the laws of South Africa without regard to principles of conflict of laws will govern these Conditions of Use and any dispute of any sort that might arise between you and easypuff.co.za or its affiliates.
If any provision of these Site Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.
Any dispute relating in any way to your visit to easypuff.co.za or to products you purchase through easypuff.co.za shall be submitted to confidential arbitration, except that, to the extent you have in any manner violated or threatened to violate EasyPuff’s intellectual property rights, EasyPuff may seek injunctive or other appropriate relief, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the South African Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Product Return Policy
We are committed to serving the needs of our customers. As your satisfaction is extremely important to us, please first carefully review the below-outlined information, and then contact our Customer Service Department based on these instructions so that we may promptly address your needs. Six (6) month exchange guarantee on starter kits for retail orders placed on this website. You can make a request for an exchange on starter kits purchased on the easypuff.co.za website by calling our Customer Service Department within 14 days from receipt of goods. Applies only for starter kits, there are no exchanges on cartridges. Proof of purchase must be produced.
Six (6) month exchange policy: EasyPuff SA warrants only to the original purchaser of this product from easypuff.co.za that this product will be free from defects in material and workmanship under normal use and service for six months after the date of purchase. This warranty does not cover any defects or costs caused by:
1) modification, alteration, repair or service of this product by any persons or company other than EasyPuff SA;
2) physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the instructions; or
3) any use of the product other than that for which it was intended
Any express warranty not provided herein, and any remedy which other than the warranty contained herein that might arise by inference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose. Due to the strict corporate health policy, we have in place for the protection of our customers, cartridges cannot be returned for a refund since we cannot re-distribute such product to other customers. Replacement or repair of the product is your exclusive remedy under this warranty. Subject to the above warranty, in the event that your EasyPuff™ device fails to operate satisfactorily, please simply follow these easy steps:1. Email our Customer Service Department at [email protected] Please label your email subject line, "Warranty Claim" In the body of your email, please include your (a) full contact information, including your first and last name and/or company name, (b) order number,(c) purchase date, (d) telephone, (e) fax, (f) email address, (g) shipping address and (h) the reason for the return, providing a detailed explanation of the difficulty you are experiencing with the device and/or any of its components. All of these information entries are required for processing your request.
Within 48 hours of our receipt of your email, our Customer Service Department will review the information you have provided. Please do not send any product to us unless and until we indicate to you to send it back. Once you have received confirmation, please securely package your starter kit and/or components, and include within your package a copy of the email from our Customer Service Department. If you are experiencing an issue with a product component only, please do not send us your entire starter kit.
Once our Customer Service Department has received the product you have returned, we will then send you a confirmation email indicating our receipt of same, and our email to you will include an estimated time of delivery of your replacement EasyPuff™ product and/or components.
Should you have any questions regarding our Product Return Policy, you may also call our Customer Service Department at 011 450 1614(within South Africa) and +2711 450 1614 (for other Southern African countries)